TY  - BOOK
AU  - Pang, Sauming
TI  - Successful service design for telecommunications: a comprehensive guide to design and implementation
SN  - 9780470753934
U1  - 621.3820685 
PY  - 2009///
CY  - Chichester
PB  - John Wiley & Sons
KW  - Telecommunication -- United States
ER  -