TY  - BOOK
AU  - Demirkan, Haluk [ed.]
AU  - Spohrer, James C [ed.]
AU  - Krishna, Vikas [ed.]
TI  - Service systems implementation
SN  - 9781441979032
U1  - 004.622 
PY  - 2011///
CY  - New York
PB  - Springer
KW  - Business enterprises computer network
ER  -