TY  - BOOK
AU  - Taylor, Sharon
TI  - Service intelligence: improving your bottom line with the power of IT service management
SN  - 9780132692076
U1  - 004.068 
PY  - 2012///
CY  - New Jersey
PB  - Prentice Hall
KW  - Computer service industry management
KW  - Information technology management
KW  - Information resources management
ER  -