TY  - BOOK
AU  - 
AU  - Bessant, John, Ed.
TI  - Driving service productivity: value-creation through innovation
SN  - 9783319059747
U1  - 658 
PY  - 2014///
CY  - Switzerland
PB  - Springer
KW  - Service industrials -- Management
KW  - Industrial productivity
ER  -