658.812  / R576s <br/>
Robson, Kevin <br/>
       Service-ability : create a customer centric culture and gain competitive advantage 
 / Kevin Robson 
 .- New Jersey: John Wiley & Sons,  2013 
 .- xvi, 261p . 
<br><u>ISBN:</u> 9781118345566 
<br/><u>Subject Headings:</u> <br/>Customer services;<br/>Consumer satisfaction;<br/>Leadership;
<br><U>Copy Details:</u><br> Acc. No.: <b>A181477</b>, Full Call No.: 658.812 R576s,   Item type:  Books , Location: General Stacks, <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>