TY  - BOOK
AU  - Stamatis,D.H.
TI  - Quality assurance: applying methodologies for launching new products, services, and customer satisfaction 
SN  - 9781498728683
U1  - 658.562 
PY  - 2016///
CY  - Boca Raton
PB  - CRC Press
KW  - Quality assurance
ER  -