TY  - GEN
AU  - Dumas, Marlon
AU  - La Rosa, Marcello
AU  -  Reijers, Hajo A.
AU  - Mendling, Jan
TI  - Fundamentals of business process management  [2nd ed.] [Perpetual]
SN  - 978-3-642-33143-5
U1  - 658.500285 
PY  - 2018///
CY  - Berlin
PB  - Springer-Verlag
KW  - Business -- Data processing -- Management
KW  - Management information systems
N2  - This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide

UR  - https://link.springer.com/book/10.1007/978-3-662-56509-4
ER  -