TY  - GEN
AU  - Harmon, Paul
AU  - Rosemann, Michael [fore.]
AU  - Davenport, Thomas H. [fore.]
TI  - Business process change [4th. ed.] : a business process management guide for managers and process professionals
SN  - 9780128158470
U1  - 658.406 
PY  - 2019///
CY  - Cambridge
PB  - Morgan Kaufmann
KW  - Electronic commerce
KW  - Organizational change
KW  - System design
KW  - Business -- Data processing -- Management
N2  - Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation. --www.elsevier.com
ER  -