000 00562pam a2200181a 44500
008 160408bc1990 xxu||||| |||| 00| 0 eng d
020 _a1555422225
082 _a658
_bB675s
100 _aBowen, David
245 1 _aSERVICE MANAGEMENT EFFECTIVENESS
_cBALANCING STRATEGY, ORGANIZATION AND HUMAN RESOURCES
260 _aSan Francisco
_bJossey-Bass Pub.
_cc1990
300 _axxviii,414
440 _aJossey-Bass Management Series
_v
650 _aService Industries -- Management
700 _aCummings, Thomas G.
964 _gCIRC
997 _aA115367 C
999 _c317450
_d317450