000			00589pam a2200205a 44500
008			160408b2000 xxu||||| |||| 00| 0 eng d
020			_a8187233184
082			_a658.812 _bW26U
100			_aWoodruff,Robert
245	1		_aUNDERSTANDING CUSTOMER VALUES AND SATISFACTION
260			_a _bInfrinity Books, New Delhi _c2000
300			_axvii,338
500			_aIncludes Bibliographical References And Index
650			_aQuality Assurance
650			_aCustomer Services
650			_aCustomer Satisfaction
700			_aGardial,Sarah F.
964			_gCIRC
997			_aA130137 C
999			_c333347 _d333347