000 00569pam a2200181a 44500
003 OSt
005 20160914175021.0
008 160408bc2001 xxu||||| |||| 00| 0 eng d
020 _a8178084406
040 _cIIT Kanpur
082 _a658.812
_bB934h
100 _aBurnett,Ken
245 1 _aHANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT
_cTHE DEFINITIVE GUIDE TO WINNING, MANAGING AND DEVELOPING KEY ACCOUNT BUSINESS
260 _bPearson Education ( Singapore ) Pte. Ltd., Delhi
_cc2001
300 _axix,401
650 _aCustomer Relations
942 _2ddc
_cBK
999 _c337799
_d337799