| 000 | 00453pam a2200169a 44500 | ||
|---|---|---|---|
| 008 | 160408b2000 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0273635778 | ||
| 082 |
_a658.812 _bH785S |
||
| 100 | _aHorovitz,Jacques | ||
| 245 | 1 | _aSEVEN SECRETS OF SERVICE STRATEGY | |
| 260 |
_a _bPrentice Hall, Harlow _c2000 |
||
| 300 | _aix,140 | ||
| 650 | _aCustomer Services | ||
| 650 | _aService Industries -- Management | ||
| 964 | _gCIRC | ||
| 997 | _aA137405 C | ||
| 999 |
_c339330 _d339330 |
||