| 000 | 00579pam a2200181a 44500 | ||
|---|---|---|---|
| 008 | 160408b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1403913048 | ||
| 082 |
_a658.812 _bC130 |
||
| 100 | _aDeery,Stephen | ||
| 245 | 1 |
_aCALL CENTRES AND HUMAN RESOURCE MANAGEMENT _cA CROSS-NATIONAL PERSPECTIVE |
|
| 260 |
_a _bPalgrave Macmillan, New York _c2004 |
||
| 300 | _axi,295 | ||
| 650 | _aCall Centers -- Great Britain -- Personnel Management | ||
| 650 | _aCustomer Services -- Great Britain -- Management | ||
| 700 | _aKinnie,Nicholas | ||
| 964 | _gCIRC | ||
| 997 | _aA151321 C | ||
| 999 |
_c345624 _d345624 |
||