000			00597pam a2200193a 44500
008			160408b2004 xxu||||| |||| 00| 0 eng d
020			_a0761921478
082			_a658.812 _bSCH58S
100			_aSchneider,Benjamin
245	1		_aSERVICE QUALITY _cRESEARCH PERSPECTIVES
260			_a _bSage Publications, Thousand Oaks _c2004
300			_axiii,185
650			_aCustomer Services -- Quality Control -- Research
650			_aCustomer Services -- Management -- Research
650			_aCustomer Satisfaction -- Research
700			_aWhite,Susan S.
964			_gCIRC
997			_aA154615 C
999			_c346200 _d346200