000 00463pam a2200169a 44500
008 160408b2001 xxu||||| |||| 00| 0 eng d
020 _a8178083523
082 _a658.8
_bL944S4
100 _aLovelock,Christopher
245 1 _aSERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY
250 _a4th
260 _a
_bPearson Education ( Singapore ) Pte. Ltd.,Delhi
_c2001
300 _axviii,717
650 _aManagement
964 _gCIRC
997 _aA143731 C
999 _c347251
_d347251