| 000 | 00567pam a2200181a 44500 | ||
|---|---|---|---|
| 008 | 160408b1990 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0029357012 | ||
| 082 |
_a658.812 _bZ34D |
||
| 100 | _aZeithaml,Valarie A,Parasuraman,A | ||
| 245 | 1 |
_aDELIVERING QUALITY SERVICE _cBALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS |
|
| 260 |
_a _bFree Press, New York _c1990 |
||
| 300 | _axii,226 | ||
| 650 | _aCustomer Service | ||
| 650 | _aService Industries -- Quality Control -- Mathematical Models | ||
| 700 | _aBerry,Leonard L | ||
| 964 | _gCIRC | ||
| 997 | _aA147231 C | ||
| 999 |
_c347805 _d347805 |
||