| 000 | 00565pam a2200181a 44500 | ||
|---|---|---|---|
| 008 | 160408b1999 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0684845113 | ||
| 082 |
_a658.812 _bB459D |
||
| 100 | _aBerry,Leonard L. | ||
| 245 | 1 |
_aDISCOVERING THE SOUL OF SERVICE _cTHE NINE DRIVERS OF SUSTAINABLE BUSINESS SUCCESS |
|
| 260 |
_a _bFree Press, New York _c1999 |
||
| 300 | _axiv,269 | ||
| 650 | _aCustomer Services -- Management | ||
| 650 | _aCustomer Services -- Management -- Case Studies | ||
| 650 | _aService Industries | ||
| 964 | _gCIRC | ||
| 997 | _aA147334 C | ||
| 999 |
_c347825 _d347825 |
||