| 000 | 00601pam a2200193a 44500 | ||
|---|---|---|---|
| 008 | 160408b1997 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0684832569 | ||
| 082 |
_a658.812 _bH461S |
||
| 100 | _aHeskett,James L.,Sasser,W. Earl | ||
| 245 | 1 |
_aTHE SERVICE PROFIT CHAIN _cHOW LEADING COMPANIES LINK PROFIT AND GROWTH TO LOYALTY, SATISFACTION, AND VALUE |
|
| 260 |
_a _bFree Press, New York _c1997 |
||
| 300 | _axvii,300 | ||
| 650 | _aCustomer Services | ||
| 650 | _aCustomer Satisfaction | ||
| 650 | _aEmploy Loyalty | ||
| 700 | _aSchlesinger,Leonard A. | ||
| 964 | _gCIRC | ||
| 997 | _aA147237 C | ||
| 999 |
_c348302 _d348302 |
||