| 000 | 00595pam a2200193a 44500 | ||
|---|---|---|---|
| 008 | 160408b2006 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0470091169 | ||
| 082 |
_a658.8 _bK153S2 |
||
| 100 | _aKasper,Hans,Helsdingen, Piet Van | ||
| 245 | 1 |
_aSERVICES MARKETING MANAGEMENT _cA STRATEGIC PERSPECTIVE |
|
| 250 | _a2nd | ||
| 260 |
_a _bJohn Wiley And Sons Ltd.,Chichester _c2006 |
||
| 300 | _axviii,554 | ||
| 650 | _aService Industries -- Marketing -- Management | ||
| 650 | _aCustomer Services -- Marketing -- Management | ||
| 700 | _aGabbott,Mark | ||
| 964 | _gCIRC | ||
| 997 | _aA158198 C | ||
| 999 |
_c355778 _d355778 |
||