000 00566pam a2200169a 44500
008 160408b2008 xxu||||| |||| 00| 0 eng d
020 _a9780838909522
082 _a025.1
_bL368q
100 _a
110 _aLaughlin, Sara
245 1 _aThe quality library
_ba guide to staff-driven improvement, better efficiency, and happier customers
_cSara Laughlin and Ray W. Wilson
260 _aChicago
_bAmerican Library Association
_c2008
300 _axiv, 144p.
650 _aLibrary administration--United States
700 _aWilson, Ray W.
997 _aA161483 C
999 _c360980
_d360980