| 000 | 00583pam a2200181a 44500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 008 | 160408b2012 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780132692076 | ||
| 082 |
_a004.068 _bT218s |
||
| 100 | _aTaylor, Sharon | ||
| 245 | 0 |
_aService intelligence _bimproving your bottom line with the power of IT service management _cSharon Taylor |
|
| 260 |
_aNew Jersey _bPrentice Hall _c2012 |
||
| 300 | _axi, 184p | ||
| 650 | _aComputer service industry management | ||
| 650 | _aInformation technology management | ||
| 650 | _aInformation resources management | ||
| 942 | _cBK | ||
| 999 |
_c374021 _d374021 |
||