000 00540pam a2200169a 44500
008 160408b2014 xxu||||| |||| 00| 0 eng d
020 _a9783658037284
040 _aP K Kelkar Library, IIT Kanpur
082 _a650
_bH494b
100 _aHewing, Michael
245 0 _aBusiness process blueprinting
_ba method for customer-oriented business process modeling
_cMichael Hewing
260 _aBerlin
_bSpringer
_c2014
300 _axiv, 229p
650 _aManagement information system
650 _aMarketing
997 _aA180568 C
999 _c376223
_d376223