| 000 | 00574pam a2200181a 44500 | ||
|---|---|---|---|
| 008 | 160408b2013 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781118345566 | ||
| 040 | _aP K Kelkar Library, IIT Kanpur | ||
| 082 |
_a658.812 _bR576s |
||
| 100 | _aRobson, Kevin | ||
| 245 | 0 |
_aService-ability _bcreate a customer centric culture and gain competitive advantage _cKevin Robson |
|
| 260 |
_aNew Jersey _bJohn Wiley & Sons _c2013 |
||
| 300 | _axvi, 261p | ||
| 650 | _aCustomer services | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aLeadership | ||
| 997 | _aA181477 C | ||
| 999 |
_c376476 _d376476 |
||