000			01631 a2200241 4500
003			OSt
005			20221011144655.0
008			221011b xxu||||| |||| 00| 0 eng d
020			_a9781350103429
040			_cIIT Kanpur
041			_aeng
082			_a658.4063 _bD46
245			_aDesigning for service _bkey issues and new directions _cedited by Daniela Sangiorgi and Alison Prendiville
260			_bBloomsbury Visual Arts _c2017 _aLondon
300			_axxii, 258p
520			_aService design is the activity of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics, and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
650			_aService industries
650			_aProduct design
650			_aCustomer services
700			_aSangiorgi, Daniela [ed.]
700			_aPrendiville, Alison [ed.]
942			_cBK
999			_c566134 _d566134