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CUSTOMER - DRIVEN SERVICE MANAGEMENT
Material type:
TextPublication details: Response Books, New Delhi 1999Description: 333ISBN: - 076199372X
- 658.8120954 B18C
| Item type | Current library | Collection | Call number | URL | Status | Date due | Barcode | Item holds | |
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.8120954 B18C (Browse shelf(Opens below)) | Link to resource | Available | A136507 |
Total holds: 0
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| 658.812 SE75C CREATING CUSTOMER DELIGHT | 658.812 ST52N THE NEON SIGNS OF SERVICE | 658.812 W26U UNDERSTANDING CUSTOMER VALUES AND SATISFACTION | 658.8120954 B18C CUSTOMER - DRIVEN SERVICE MANAGEMENT | 658.816 Am35c COST ANALYSIS FOR PRICING AND DISTRIBUTION POLICIES | 658.816 C377 CHARGING FOR COMPUTER SERVICES | 658.816 D864h HANDBOOK OF PRODUCT COST ESTIMATING AND PRICING |
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