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DELIVERING QUALITY SERVICE
Material type:
TextPublication details: Free Press, New York 1990Description: xii,226ISBN: - 0029357012
- 658.812 Z34D
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
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PK Kelkar Library, IIT Kanpur | General Stacks | 658.812 Z34D (Browse shelf(Opens below)) | Available | A147231 |
Total holds: 0
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| 658.812 R576s Service-ability | 658.812 SP31N THE NORDSTROM WAY | 658.812 Sp31o The nordstrom way to customer service excellence | 658.812 Z34D DELIVERING QUALITY SERVICE | 658.8120954 B18C2 CUSTOMER-DRIVEN SERVICES MANAGEMENT | 658.8120954 B18C2 CUSTOMER-DRIVEN SERVICES MANAGEMENT | 658.816 C686 Prices, markets and welfare |
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