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Service-ability : create a customer centric culture and gain competitive advantage
Material type:
TextPublication details: New Jersey John Wiley & Sons 2013Description: xvi, 261pISBN: - 9781118345566
- 658.812 R576s
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
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PK Kelkar Library, IIT Kanpur | General Stacks | 658.812 R576s (Browse shelf(Opens below)) | Available | A181477 |
Total holds: 0
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| 658.812 M264B BUSINESS COMMUNICATION AND CUSTOMER RELATIONS | 658.812 N443W WHY CRM DOESN'T WORK | 658.812 R279 RELATIONSHIP MARKETING | 658.812 R576s Service-ability | 658.812 SP31N THE NORDSTROM WAY | 658.812 Sp31o The nordstrom way to customer service excellence | 658.812 Z34D DELIVERING QUALITY SERVICE |
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